Senior Account Manager, London

Channel Factory EU is looking for a highly motivated Senior Account Manager (Sr. AM) with a passion for service.  The Sr. AM strives to exceed the expectations of their clients, team members, and co-workers by going above and beyond in their day to day.

The Sr. AM will be working with existing clients as well as creating new client relations and partnerships. We’re a fast-growing team with our HQ in Stockholm. Are you ready for an exciting journey in the UK Market?

Responsibilities

  • Understanding and communicating how Channel Factory’s products will assist clients in reaching their marketing goals
  • Managing client partnerships from start to finish. Including, strategy, brief response, media plan creation, execution, reporting and invoicing
  • Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction
  • Creating and maintaining short and long-term Account Plans for each designated account
  • Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues, helping with campaign optimizations
  • Analytical and critical evaluation capability required for use in post-campaign analysis 
  • Responding to all client requests with urgency by using knowledge and understanding of all internal systems
  • Leading internal and external pre-campaign kick-off calls, setting clear expectations and measures from the start, act as a technical lead for the client by serving as the single point-of-contact with the Ad Operations team for all executional inquiries
  • Generating and sending thorough weekly and final reporting that address overall metrics, wins, insights, and recommendations
  • Expanding relationships through regular client communication to build and maintain deep-level partnerships
  • Actively up-selling and renewing existing clients
  • Working side by side with Sales to expand the business, provide brief responses and help with ad-hoc client requests
  • Educating clients post-sales about Channel Factory’s offering for both managed and self-service products; working with external partners to provide best solutions for the client
  • Using Salesforce to help with forecasting and to track/manage opportunities
  • 3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management experience from reporting & campaign monitoring perspective
  • Maintaining and updating proficiencies in the video marketing space
  • Reporting to Account Director Europe & Sales Director in the local market
  • Interest in YouTube as medium is a big plus!

Requirements & Qualifications

  • 3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management experience
  • Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
  • Have strong communication skills; verbal, written, interpersonal and presentation
  • Thrive as a presenter and be passionate about sales
  • Advanced knowledge of Excel calculations, pivot tables, and graphs is a must!
  • Client facing experience working with both agencies and brands
  • Able to help develop and set best practices and help train other team members to stay competitive in an ever-changing digital landscape
  • Strategy savvy in everything from planning to pricing campaigns
  • Able to effectively prioritize and work with little to no supervision
  • Highly organized and detail oriented professional
  • A collaborative individual who can work both in a team and independently
  • Driven and determined to learn and adapt in a fast-paced digital world
  • Fluent in the Salesforce platform
  • Google Ads or YouTube certified a plus

Are you the right candidate to join us at Channel Factory for an exciting growth journey on the European Market? Please email your application together with a cover letter using the subject line “CF Sr Account Manager – London” to jovana.obradovic@channelfactory.com.