Privacy Overview

Privacy Policy

Last updated February 2019.

Channel Factory, LLC (“Channel Factory” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of Personal Information received from your use of this website, located at www.channelfactory.com (the “Site”), as well as all related websites, applications, browser extensions, and other services provided by us (collectively, together with the Site, our “Service”), and in connection with our customer, vendor, and partner relationships. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices.

This policy also tells you how we use tracking technologies, cookies, and browsing data we collect from your use of our Service, the measures we take to protect the security of the information you provide to us through our Service, and how you can contact us if you have any questions regarding our online service.

By providing your informed consent in the pop-up notifications and contact forms used across the Site, you expressly consent to our collection, use, disclosure, and retention of your information relating to your use of the Service. Our goal is to collect and use information to deliver effective and personalized service, which take your interests and preferences into account, as well as for our legitimate business needs and interests. If you refuse to provide consent, you may continue to use the website and information marked as "For Marketing Purposes" will not be collected. More information is provided in the table below.

There are two main types of information we collect about users of our Service that include (but are not limited to) the following:

Information that identifies you: this is commonly referred to as “personal information” and includes, for example, information that you provide to us such as your name, email address, company and title if you ask for access to or demonstrations of any of our products; and

Information that relates to you, but on its own does not identify you: such as information about your Internet connection, the equipment you use to access our Services, the type and version of your device’s operating system or web browser, in some cases your device’s location, and information relating to your usage of our Services.

The methods we use to collect information about you are as follows:

Directly from you, when you provide it to us. For example, when you request products or services from us, when you register with us, respond to surveys, apply for a job, contact us or otherwise interact with us. Please remember that if others use devices into which you remain logged in, they may share information with us as if they were you, and they may have access to information that you have previously provided us. To protect your privacy, please log out from our online services that you access from public or shared devices.

Automatically, when you use our Site: information collected through the use of cookies and other technologies. Like most web businesses, we use automated mechanisms (e.g., cookies and pixels) with unique identifiers to keep track of user interactions with our Services. We may use our own technology for that purpose, and we also may use third party services such as Google Analytics, in which case those third parties gather information such as your IP address, browser type, the webpage from which you came to our website, and the times of your access to our Services. In addition, as you browse Channel Factory.com and other Channel Factory URLs, advertising cookies may be placed on your computer so that we can understand what you are interested in.

From influencer partners’ YouTube channels. Channel Factory partners with social media influencers for various advertising campaigns. We extract the information of visitors to the social media channels and postings (e.g. API) of our influencer partners. This information is encrypted, secured and collected under YouTube’s own privacy policy and terms of use.

From our business customers/brand clients, who provide Channel Factory with their user data. User data provided to Channel Factory are typically encrypted by Google or the client prior to reaching Channel Factory. Channel Factory also hashes and/or encrypts use data provided to us by the client.

From third parties, including social networks, other online services, publicly available records, our service providers. and from consumer data resellers.

What are Cookies?

Cookies are tiny files that are placed on your device that enable additional features and functionality; like tracking and remembering things about website visitors. Most websites use some variation of cookies to track and store data about their users.  This information can be used to deliver better web experiences and more relevant advertising.

Cookie Usage

We use cookies for a number of purposes, primarily to learn more about our users and their behaviors. Keep in mind that this data isn’t tied to any personal information, it’s a combination of numbers and identifiers that let us know how you’re finding our content and interacting with it. We employ a number of First-Party and Third-Party cookies to help us understand our customers' needs and give them a more personalized web experience.

First-Party Cookies

First-Party Cookies are issued directly by the website you are currently visiting. When you visit a new website, a cookie is created that tracks your unique settings and interactions with that website. We use first-party cookies to track user behavior on our site to inform future improvements and optimizations to create the best possible user experience.

Third-Party Cookies

Third Party Cookies are created by parties that exist outside of the website; like Google and Facebook. Typically, a website will integrate a piece of code that will allow for additional tracking and monitoring both on and off of the website. For example, if you’re shown an advertisement on Google search and you click through to our website, Google will let us know how and where you found our ad. This lets us optimize both our website in addition to our digital advertising efforts. Please note that we have no direct control over the content of the cookies they create, the use made of any data collected, or the security of that data. We control whether or not we use the third-party service with our website, and how it is integrated and presented on our website. However, we do not have control over the cookies themselves.

For a comprehensive list of the cookies we utilize, please see the chart below.

Statement of GDPR Compliance

Channel Factory, LLC

General Data Protection Regulation (GDPR) Compliance Statement

Effective Date: May 25, 2018

Contact Information

Channel Factory, LLC Attn: Privacy Officer/Controller

8383 Wilshire Boulevard

Suite 930

Beverly Hills, CA 90211

contact@channelfactory.com

The Types of Personal Data That We Collect

Channel Factory collects personal data from data subjects who visit our public web and mobile sites (“EU Website Visitors”) and individual representatives of our corporate customers, suppliers and business partners (“EU Business Contacts”).

• From EU Website Visitors, Channel Factory may collect the following types of personal data:Personal data provided when a visitor requests information including product information, information about business opportunities, press inquiries, and information about job openings.


• The information Channel Factory may collect includes first and last name, email and phone number.Usage, viewing and technical data, including the device identifier or IP address, when a Visitor visits our Site or affiliated sites, internet service provider; pages visited; country of origin; and files downloaded.

From EU Business Contacts, Channel Factory may collect the following types of personal data:

• Phone number, business email address, and business address


• Company information;


• Usage data; and


• Other personal data provided by the EU Business Contact.

Purposes for the Processing of Personal Data; Legal Basis

Channel Factory processes the personal data of EU data subjects for the purposes of:

• Providing information about our organization;


• Communicating with corporate business partners about business matters;


• Conducting related tasks for legitimate business purposes;


• Administration of information and network security;


• Meeting legal or regulatory requirements and Channel Factory’s internal policies; and


• Other purposes disclosed at the time of collection.

For visitors to the Channel Factory web site, the basis for the processing of personal data is consent. For all other data subjects, such processing has been determined to be in the legitimate interest of Channel Factory and the respective data subject in order to promote a business relationship.

Recipients of Personal Data

• Channel Factory shares the personal data we collect from EU data subjects, if at all, only with third party service providers contracted to provide services on our behalf and requires any such providers to maintain the confidentiality of any data Channel Factory provides to them.

Transfer of Personal Data to a Third Country

Personal data collected by Channel Factory may be stored or processed in the United States or in any other country where Channel Factory or its affiliates, subsidiaries, or third party service providers maintain facilities. EU data subjects who provide personal data to Channel Factory consent to the processing and transfer of that data to the United States and around the world. Channel Factory may also execute agreements with third parties for the transfer of personal data outside of the EU using European Commission-approved Standard Contract Clauses.

Storage

All storage is secure and our suppliers have GDPR procedures in place.

Retention Period

Personal data is retained by Channel Factory no longer than necessary to execute its obligations with business partners.

Notification of Breach

We have a notification process in place for any breach.

Access to, Modification and Deletion of Personal Information

For questions about the collection of personal data by Channel Factory, or to exercise the right to access, correct, update, or delete such data or object, for legitimate purposes, to the processing of personal data, as provided under applicable law, please email contact@channelfactory.com or correspond with Channel Factory at:

Channel Factory, LLC

Attn: Privacy Officer/Controller

8383 Wilshire Boulevard Suite 930

Beverly Hills, CA 90211

We will respond to data requests within the time allotted by any and all relevant legislation or directives.

Right to Withdraw Consent

Data subjects whose processing is based upon consent may withdraw that consent at any time; however, Channel Factory will not be able to provide or continue to provide services or marketing communications to the data subject.

Privacy Policy

We have a privacy policy which informs people what data we collect and what we do with that data.

Changes to This Statement

We may update this Compliance Statement to reflect changes to our information practices. If we make any changes to this Compliance Statement, we will notify data subjects by means of a notice on this Site as well as the applicable date. We encourage website visitors, business contacts, and others to periodically review this page for the latest information on our privacy practices.